Return & Refund Policy

We want you to be completely satisfied with your purchase. Due to the nature of kitchen appliances, we enforce a strict return window and inspection process.

1. Standard Return Window

You have 3 days from the date of delivery to request a return or exchange. No returns will be accepted after the 3-day period.

2. Eligibility for Return 

For an item to be eligible for return within the 3-day window, it must meet the following strict conditions:

  • New & Unused Condition: The appliance must be in absolutely new, un-used, and re-sellable condition. Any signs of use, installation, or food/liquid residue will void the return eligibility.

  • Original Packaging: The item must be returned in its original manufacturer packaging and include all original accessories, manuals, and parts.

  • Proof of Purchase: A valid receipt, order number, or proof of purchase is required.

3. Reporting Damage or Defects (Critical)

This is the most time-sensitive part of your policy:

  • If your appliance arrives damaged, defective, or you received the wrong item, you MUST notify us within 48 hours of delivery.

  • Do not use or attempt to install the appliance. Doing so may void your ability to claim damage or defect.

  • We will arrange for a free return or exchange for an identical replacement upon verification.

  • We require immediate photo or video evidence of the damage/defect.

4. Non-Returnable Items (Final Sale)

The following items are final sale and are not eligible for return:

  • Items marked as "Final Sale," "Clearance," or "As-Is".

  • Any appliance that has been used, installed, or is returned without its original manufacturer packaging.

5. How to Start a Return

  1. Contact Us Immediately: Email us at [Your ADIMILAN Email Address] or call us at [Your Phone Number] with your order number and the reason for the return.

  2. Receive Authorization: Our team will review your request and, if approved within the 3-day window, will provide you with a Return Merchandise Authorization (RMA) number. No returns will be accepted without a valid RMA number.

  3. Package and Ship: Securely package the appliance in its original box. Clearly write the RMA number on the outside of the box.

6. Shipping & Restocking Fees

  • Returns due to our error such as wrong item, verified defect/damage reported within 48 hours ADIMILAN Store will cover all return shipping costs.

  • For all other reasons (e.g., buyer's remorse, wrong item ordered by customer):

    • The customer is responsible for all return shipping costs.

    • A 10% restocking fee may be deducted from your refund to cover inspection and processing costs.

7. Refunds

  • Once your return is received and inspected to confirm it meets the "New & Unused" condition, we will send you an email notification.

  • Refunds will be processed to the original method of payment within 7-10 business days after approval, minus any applicable restocking or shipping fees.

  • Original shipping fees are non-refundable.